Frequently Asked Questions
Everything you need to know about your Ritz gourmet experience.
How do you ensure the freshness of food items during shipping?
We use temperature-controlled packaging and expedited shipping methods to ensure that all perishable items arrive at your doorstep in peak condition.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Do you provide detailed allergen information?
Yes, every product page includes a full list of ingredients and specific allergen warnings. Additionally, this information is clearly printed on the physical product packaging.
Where do you ship to?
Currently, Ritz ships to all 50 states within the US. We are working on expanding our logistics to support international gourmet lovers in the near future.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey from our kitchen to your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.