Returns & Refunds Policy

At Ritz, we strive for the highest quality in every bite, but due to the perishable nature of our food products, returns are handled on a case-by-case basis within 7 days of delivery. If your order arrived damaged or incorrect, we are committed to making it right with a replacement or full refund.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 48 hours of receiving your order, providing your order number and clear photos of the product and packaging.

• 2.
  Review Process

  Our quality assurance team will review your claim within 24 hours to verify the damage or error in accordance with food safety standards.

• 3.
  Disposal or Return

  Depending on the item, we will provide instructions on whether to safely dispose of the product or return it using a pre-paid shipping label provided by us.

• 4.
  Refund Processing

  Once your claim is approved, a refund will be issued to your original payment method within 3-5 business days, or a replacement shipment will be dispatched.